Owner FAQs
Answers to your frequently asked questions
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Can I still use my property while it's being managed?
Owner use may be possible depending on the lease terms and occupancy status. If the property is occupied, access must be coordinated with tenants in accordance with lease agreements and local regulations. We’re happy to discuss options based on your specific situation. -
How do you screen potential tenants?
We focus on placing high-quality tenants, not just filling vacancies quickly. Our tenant screening process includes reviewing credit, income, rental history, and background information, along with other relevant criteria. Screening standards may vary by property, but our goal is to place reliable tenants who will care for your investment. -
How do you handle property maintenance and repairs?
We coordinate maintenance through a network of trusted vendors to help protect your property and keep tenants satisfied. Tenants can submit requests through an online portal, and we work to address issues in a timely and professional manner. Maintenance handling and approval processes may vary based on owner preferences and property needs. We are happy to work with your preferred vendors if you have them. -
Am I required to accept Section 8 tenants?
Requirements regarding Section 8 or housing assistance programs can vary based on local and state regulations. We recommend reviewing applicable laws in your area, and we’re happy to help guide you through your options. -
Are you licensed?
We operate in compliance with applicable state and local requirements for property management services. If you have specific questions about licensing, we’re happy to provide additional details. -
Can I reach you after hours?
Emergency maintenance issues can typically be reported after hours. Non-urgent communication is handled during regular business hours, and we strive to respond to all inquiries within 48 business hours. -
Can you deposit funds directly into my account?
Yes, owner disbursements are typically available through direct deposit, depending on your setup and preferences. -
Do I get to review the lease?
Lease agreements are handled as part of our management services, and owners may have the opportunity to review documents depending on their preferences and setup. -
Do you help with buying or selling real estate?
We focus on residential and commercial property management services. If you’re looking to buy or sell, we’re happy to coordinate with your real estate agent to ensure a smooth transition. -
How and when do I receive payments?
Owner disbursements are typically processed on a regular schedule after rent is collected and expenses are accounted for. If your tenant pays on time, you should expect your funds prior to the 15th each month. -
How is rent collection handled?
We offer multiple rent payment options, including online payments, to make the process convenient for tenants. Rent collection and late fees are handled in accordance with lease terms. -
What lease terms do you offer?
Lease terms can vary depending on market conditions and owner preferences. Standard leases are often around 12 months, but other options may be available based upon owner approval. -
How much is the security deposit?
Security deposit amounts typically align with market conditions and legal requirements. The final amount may vary depending on the property and applicant qualifications. -
How soon can you start managing my property?
We can begin management once the necessary agreements are completed and the property is ready for leasing or management services. -
What types of properties do you manage?
We manage a wide range of residential and commercial properties, including single-family homes, multi-family units, condos, and other investment properties throughout Montgomery County and surrounding areas such as The Woodlands, Conroe, Montgomery, Spring, Magnolia, Willis, New Caney, Tomball, and Houston.. -
What reports will I receive?
Owners typically receive monthly financial statements detailing income, expenses, and property activity. Additional reporting may be available depending on your needs. -
Who holds the tenant security deposit?
Security deposits are held by owners.

